Privacy Policy
Flamegrid LLC · Wyoming LLC · Filing No. 2026-001912084 · Last updated February 7, 2026
This privacy policy explains how we use your personal data when you visit our website, use our platform, interact with our team, and purchase our services. It also explains your privacy rights and how the law protects you.
As Flamegrid evolves, we may update this policy. If major revisions are made, we will email you or post revisions on our website with their effective date. To obtain previous versions, please contact us.
Our Website and Company
Our website at flamegrid.sh offers various hosting services. Though we are associated with a game often played by children, our website is not intended for children and we do not knowingly collect or retain data relating to children.
Flamegrid LLC, a Wyoming limited liability company (Filing Number: 2026-001912084), is the data controller for this website. References to "Flamegrid," "we," "us," or "our" mean Flamegrid LLC.
Personal Information We Collect
Personal data refers to any information that can be used to identify an individual. Flamegrid collects personal data from customers and website visitors both automatically and through direct interaction.
When you create an account, we collect your full name, email address, and authentication credentials. Customers with active services may also be required to provide billing address, telephone number, and contact information.
When you access our website, we automatically collect technical information including IP address, browser type and version, operating system, device details, referral sources, pages visited, and session duration — collected through first-party and third-party analytics tools.
Data stored on Flamegrid services (server files, logs, player data, IP addresses, usernames, chat content) is retained only while the service is active and purged upon termination. It is accessible only to Flamegrid personnel for operational and security purposes.
Fraud Prevention and Verification
For fraud monitoring and identity verification, Flamegrid may receive personal data from payment processors, financial institutions, business partners, and publicly available sources. This data is used strictly to protect Flamegrid and its customers from unauthorized or fraudulent activity.
Information You Voluntarily Provide
You may provide personal information through communications, marketing responses, social media interactions, promotions, surveys, or other engagements. All such information is handled in accordance with this policy.
Flamegrid does not intentionally collect sensitive personal data including racial or ethnic origin, religious beliefs, sexual orientation, political opinions, health information, biometric data, or criminal history.
Where Information Is Processed
Flamegrid operates primarily from the United States. By using our website or services, you consent to the processing and transfer of your personal data to the United States and other jurisdictions where Flamegrid or its infrastructure providers operate.
How We Use Personal Information
Personal information is used to:
- Create and manage accounts
- Deliver and maintain services
- Process payments and prevent fraud
- Provide customer support
- Communicate service updates and marketing messages
- Improve our website, services, and user experience
- Comply with legal and regulatory obligations
- Defend against legal claims
Marketing communications may be sent to your email. You may opt out at any time by contacting Flamegrid or using provided unsubscribe mechanisms.
Legal Basis for Processing
Where required by law, Flamegrid processes personal data based on legitimate business interests, contractual necessity, legal compliance, and user consent — including service delivery, security, analytics, marketing, fraud prevention, and business operations.
Third Party Disclosures
Personal information may be shared with trusted third parties under strict confidentiality obligations:
Communications
- Discord — customer and internal communications
- Crisp — live chat support
- Microsoft Teams — internal collaboration
Analytics and Monitoring
- Google Analytics
- Microsoft Clarity
- Cloudflare — content delivery, security, and traffic inspection
Payments and Fraud Prevention
- Stripe
- PayPal
These providers process personal data only as necessary to perform their services.
Marketing Disclosure
Flamegrid may publicly reference customers, business relationships, branding, or logos for marketing purposes. Customers may opt out by contacting Flamegrid through support channels.
Data Security
Flamegrid implements technical and organizational security measures to protect personal data from unauthorized access, disclosure, alteration, or loss. Access is restricted to personnel with a legitimate business need, and all contractors are bound by confidentiality obligations.
All public-facing services use encrypted HTTPS connections with valid SSL certificates. Account passwords are stored using industry-standard one-way cryptographic hashing algorithms.
In the event of a data breach where notification is legally required, Flamegrid will provide notice in accordance with applicable law.
Data Retention
Personal information is retained only as long as necessary to fulfill operational, legal, accounting, and reporting requirements. Account data may be retained for a minimum of 180 days following the last successful payment or until an account is deemed inactive.
Children
Flamegrid does not knowingly collect personal information from individuals under the age of 16. If such data is identified, Flamegrid will take reasonable steps to remove it and restrict further access. With verifiable parental consent, minors under 16 may be permitted to use services.
Your Legal Rights
GDPR
Residents of the European Union have rights including access, correction, erasure, restriction, portability, objection, and transparency regarding automated processing.
California Privacy Rights
California residents may request disclosure of personal information shared with third parties for direct marketing purposes once per calendar year.
Identity verification may be required before fulfilling any request. Requests are generally processed within one month.
Contact Us
For questions, concerns, or requests related to this Privacy Policy, contact us at legal@flamegrid.sh. Our legal team will do its best to reply to you in a timely manner.