Flamegrid

This privacy policy explains how we use your personal data when you visit our website, use our platform, interact with our team, and purchase our services. It also explains your privacy rights and how the law protects you. We ask that you please read this privacy policy carefully, so you are aware of exactly how and why we are using your information. This privacy policy is incorporated into our Terms of Service located and applies to information obtained by us through your use of our site and/or services.

As Flamegrid evolves, we may need to update this privacy policy to maintain our commitment to respecting your privacy and protecting your personal information. Should major revisions be made to this policy, we will email you (to the email address currently on your Flamegrid account) or post any revisions on our website with their respective effective date visible.

If you wish to obtain copies of previous versions of this policy, please contact us.

Our goal is to keep this policy as simple as possible for ease of understanding but if there's something you don't quite understand or you have questions, concerns, or would like to exercise your privacy rights, feel free to contact us at any time by following the directions within this policy under Contact Us.

Our Website and Company

Our website at flamegrid.sh offers various hosting services. Though we are associated with a game often played by children, our website is not intended for children, and we do not knowingly collect or retain any data relating to children.

Flamegrid LLC, a Wyoming limited liability company (Filing Number: 2026-001912084), is the data controller for this website and the personal data processed through it. References to “Flamegrid”, “we”, “us”, or “our” in this Privacy Policy mean Flamegrid LLC.

Personal Information We Collect

Personal data refers to any information that can be used to identify an individual. This does not include anonymized or aggregated data where identification is no longer possible. Flamegrid collects personal data from customers and website visitors both automatically and through direct interaction, including when accounts are created or services are purchased.

When you create an account, Flamegrid collects information including your full name, email address, and authentication credentials. Customers with active services may also be required to provide additional details such as billing address, telephone number, and contact information. Failure to provide required information may prevent Flamegrid from delivering requested services.

When you access our website, we automatically collect technical and usage information including IP address, browser type and version, operating system, device manufacturer and model, referral sources, pages visited, interactions, and session duration. This information is collected through first party and third-party analytics tools.

When you use Flamegrid services, including game servers, data stored on those services may include server files, logs, configuration files, player data, IP addresses, usernames, and chat content. This data is retained only while the service remains active and is purged upon termination. Such data is accessible only to Flamegrid personnel for operational, troubleshooting, and security purposes and is not shared externally except where legally required.

Cookies and Tracking Technologies

Flamegrid and its service providers use cookies and similar technologies to operate, secure, analyze, and improve our website and services. These technologies support session management, fraud prevention, analytics, and marketing attribution.

We use the following platforms:

Google Analytics for traffic and usage analytics
Microsoft Clarity for user interaction analyses
Crisp for live chat support and behavioral analytics

These services may collect IP addresses and device identifiers which are processed and anonymized where possible. Users may control or disable cookies through browser settings or by visiting https://www.allaboutcookies.org.

Fraud Prevention and Verification

For fraud monitoring, prevention, and identity verification, Flamegrid may receive personal data from payment processors, financial institutions, business partners, and publicly available sources. This data is used strictly to protect Flamegrid and its customers from unauthorized or fraudulent activity.

Information You Voluntarily Provide

You may provide personal information through communications, marketing responses, social media interactions, promotions, surveys, conventions, or other business engagements. All such information is handled in accordance with this policy.

Flamegrid does not intentionally collect sensitive personal data including racial or ethnic origin, religious beliefs, sexual orientation, political opinions, health information, biometric data, or criminal history. Such information may appear incidentally in user-generated content or communications and is not processed for profiling purposes.

Where Information Is Processed

Flamegrid operates primarily from the United States. By using our website or services, you consent to the processing and transfer of your personal data to the United States and other jurisdictions where Flamegrid or its infrastructure providers operate. Data may be transmitted across international borders to ensure service availability, redundancy, and performance.

How We Use Personal Information

Personal information is used to:

Create and manage accounts
Deliver and maintain services
Process payments and prevent fraud
Provide customer support
Communicate service updates and marketing messages
Improve our website, services, and user experience
Comply with legal and regulatory obligations
Defend against legal claims

Marketing communications may be sent using your email address. You may opt out any time by contacting Flamegrid or using provided unsubscribe mechanisms.

Legal Basis for Processing

Where required by law, Flamegrid processes personal data based on legitimate business interests, contractual necessity, legal compliance, and user consent. These interests include service delivery, security, analytics, marketing, fraud prevention, and business operations.

Third Party Disclosures

Personal information may be shared with trusted third parties under strict confidentiality obligations, including:

Communications

Discord for customer and internal communications
Crisp for live chat support
Microsoft Teams for internal collaboration and training

Analytics and Monitoring

Google Analytics
Microsoft Clarity
Cloudflare for content delivery, security, and traffic inspection

Payments and Fraud Prevention

Stripe
PayPal

These providers process personal data only as necessary to perform their services.

Marketing Disclosure

Flamegrid may publicly reference customers, business relationships, branding, or logos for marketing purposes. Customers may opt out of such usage by contacting Flamegrid through support channels.

Data Security

Flamegrid implements technical and organizational security measures designed to protect personal data from unauthorized access, disclosure, alteration, or loss. Access to personal information is restricted to personnel with a legitimate business need, and all contractors are bound by confidentiality obligations.

All public facing services use encrypted HTTPS connections with valid SSL certificates. Account passwords are stored using industry standard one-way cryptographic hashing algorithms implemented through trusted libraries.

In the event of a data breach where notification is legally required, Flamegrid will provide notice in accordance with applicable law.

Data Retention

Personal information is retained only as long as necessary to fulfill operational, legal, accounting, and reporting requirements. Account data may be retained for a minimum of 180 days following the last successful payment or until an account is deemed inactive.

Children

Flamegrid does not knowingly collect personal information from individuals under the age of 16. If such data is identified, Flamegrid will take reasonable steps to remove it and restrict further access. With verifiable parental consent, minors under 16 may be permitted to use services. Parents or guardians may contact Flamegrid for assistance.

Unsolicited Information

Any feedback, suggestions, or ideas provided to Flamegrid are considered non-confidential. Flamegrid may use such information without restriction or obligation.

Your Legal Rights

GDPR

Residents of the European Union have rights including access, correction, erasure, restriction, portability, objection, and transparency regarding automated processing.

California Privacy Rights

California residents may request disclosure of personal information shared with third parties for direct marketing purposes once per calendar year.

Identity verification may be required before fulfilling any request. Requests are generally processed within one month.

Contact Information

For questions, concerns, or requests related to this Privacy Policy, contact us via email using legal@flamegrid.sh. Our legal team will respond to you as soon as possible.